Introduction

Melrose Park Animal Hospital (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL], use our services, or interact with us in other ways.

Information We Collect

We may collect and store various types of information about you, including:

Personal Information

• Contact Information: Name, address, phone number, and email address.
• Payment Information: Credit card details and billing address.

Pet Information

• Pet Details: Name, breed, age, medical history, and treatment records.

Usage Data

• Technical Data: IP address, browser type, operating system, and browsing habits.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver veterinary services and products.
• Communication: To contact you regarding appointments, reminders, and follow-ups.
• Billing: To process payments and manage accounts.
• Improvement: To improve our services and website functionality.
• Compliance: To comply with legal obligations and protect our rights.

Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: With vendors and service providers who assist us in operating our business.
• Legal Requirements: When required by law or to protect the safety and rights of ourselves or others.
• Business Transfers: In the event of a merger, sale, or other business transfer.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and deliver personalized content.

Types of Cookies

• Essential Cookies: Necessary for the functioning of our website.
• Performance Cookies: Collect information about how visitors use our site.
• Functional Cookies: Remember your preferences and enhance your experience.
• Advertising Cookies: Used to deliver relevant advertisements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete data.
• Deletion: The right to request deletion of your personal data.
• Objection: The right to object to our processing of your personal data.
• Restriction: The right to request restriction of processing your personal data.
• Portability: The right to request transfer of your personal data to another party.

To exercise any of these rights, please contact us using the contact information provided below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.